MAKING BETTER LIVES

What to Expect

Welcome to Rock Valley! Expect to be greeted with a smile, because you matter to us.

What to Expect at Your First Visit

You’re not alone. We’re there every step of the way.

We’re right there with our patients to guide them through recovery with an empathetic, strategic approach, designed to deliver the best outcome. Who knows, before you know it, you might feel like you gained a friend and a therapist.

Additional information regarding your visit, what to bring with you and what you can expect:

Please bring in a list of your current medications including frequency and dose of each medication taken daily. If you have any questions, please call ahead of time and we’ll be glad to answer them. Thank you for allowing us to be your care providers, we greatly appreciate your choosing Rock Valley Physical Therapy. We look forward to working with you.

Frequently Asked Questions

  • Do I need a Doctors referral?

    In most cases, you do not need a doctor’s referral to start physical therapy. 


    Thanks to “direct access,” you can schedule an evaluation with a licensed physical therapist right away.

  • What should I expect at my first visit?

    Your first appointment includes a comprehensive evaluation where we discuss your symptoms, medical history, and goals. Your therapist will perform an assessment and begin a personalized treatment plan.

  • What do I need to bring to my first appointment?

    Plan to arrive about 10–15 minutes early for your first visit. You can complete your paperwork ahead of time through our online paperwork that was sent to your email.


    Please bring your insurance information (insurance card, workers’ compensation claim details, or auto insurance information) along with your driver’s license or valid ID. If you have any recent, related test results such as MRI or X-ray reports - those can be helpful and should be brought to your appointment.

  • What should I wear?

    Wear comfortable, loose-fitting clothing that allows easy movement and access to the area being treated (for example, shorts for knee pain or a tank top for shoulder issues).

  • Do you offer treatment for more than just injuries?

    Yes! In addition to orthopedic care, we treat a wide range of conditions including balance issues, pelvic health concerns, TMJ/TMD, and more.

  • Are there private treatment rooms?

    Yes, all of our locations have private treatment rooms available.

  • What if I need to cancel or reschedule?

    We understand schedules change. Please contact us at least 24 hours in advance if you need to cancel or reschedule your appointment.

Why Choose Us

You deserve a team you can trust. We understand life is busy, and you need care that’s efficient, effective, and fits into your schedule. That’s why getting started is easier than you might think. Rock Valley Physical Therapy accepts most insurance plans, and in many cases, you can begin care without a physician referral.


Whether your goal is reducing pain, improving mobility, or returning to the activities you enjoy, our team works closely with you to deliver expert, personalized care every step of the way.

Real Stories. Real Results.

"The staff and clinicians are all very good. They answered all my questions, time spent with me was excellent and everyone showed great compassion."

"Everything is top notch! The expertise of the PTs and their caring attitude is exemplary. All the support staff are great!"

"I was very pleased with all of my care - pre op & post op. You did a wonderful job preparing me for surgery and getting me healed after."

"Excellent doesn't give the staff enough credit to how hard they work for their patient. All of the staff works very hard to give you extra help as each person needs."

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